´If you want your company to develop effective service habits and a great return on quality [ROQ], then I suggest you read Vince´s book! I know our team will!´ Richard Danker Co-Founder Glory Days Grill ´Vince presents a real-world map that outlines a clear path for progressive leaders to guide their organizations to the highest levels of performance. His message is extremely relevant throughout today´s service industries. Each habit illustrated by Vince reflects tangible and effective strategies that managers at every level can incorporate into their practice.´ Tracy Feiertag, MS, DHA Administrative Director, Emergency Medicine Northshore Long Island Jewish Health System, Lenox Hill Hospital Synthesizing cutting-edge research, Performance Enhancers: 20 Essential Habits for Service Firms offers those competing in the service sector guidance on how to attain a higher level of success. Some of the habits presented in the book have more of an internal focus and some have...